Contact Us

Contact Us

We’d love to hear from you! Whether you have a question about your order, need help selecting the right outfit, or want to collaborate — we're here to assist you.

Customer Support

Our friendly customer support team is available to assist you Monday through Friday, from 8:00 AM to 6:00 PM.

Online Assistance

For quick queries or assistance outside our regular hours, you can use our live chat feature on the website. Our online support team is ready to provide real-time help.

Social Media

Connect with us on social media for the latest updates, design inspiration, and to stay in the loop with our community. Find us at @Thatveilchic

We are committed to ensuring your experience with Thatveilchic Store is exceptional.

Send a Message

    Frequent Asked Questions

    Welcome to our FAQ page. Below are answers to the most common questions about shopping with That Veil Chic. If you still need help, feel free to contact us.

    Browse the products and choose the one you like.

    Select your desired options (like size, quantity, etc.).

    You’ll see a few buttons like Buy Now, Add to Cart, or Order via WhatsApp.

    • Buy Now – Takes you straight to checkout to complete your purchase immediately.
    • Add to Cart – Lets you keep shopping and check out multiple items together.
    • Order via WhatsApp – Opens WhatsApp with a pre-filled message containing the product details you've selected. Just send the message, and we’ll help you complete the order directly through chat.

    Choose the option that works best for you!

    We accept major debit and credit cards, bank transfers, and other secure payment options available at checkout. All payments are processed safely to ensure your information is protected.

    Yes, once your order is shipped, you’ll receive a tracking number via email or SMS so you can follow your delivery every step of the way.

    We accept returns within 7 days of delivery, as long as the item is unused, unworn, and in its original packaging. To start a return, please contact us with your order number. Returns are not accepted for custom or sale items.

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